Last updated: September 28, 2026
Your first call with us is free, so no payment or refund applies to it.
If you paid for a service and change your mind before we begin working on it, contact us and we will refund your payment in full.
Because our services are personalised and time-based, payments for work already carried out or delivered (such as completed sessions, reviews or reports) are not refundable. If you cancel mid-project, we may refund the part of the work that has not yet been done.
Paid calls can be rescheduled free of charge with at least 24 hours notice. Calls missed without notice may be treated as completed.
Email us with your name and the service you purchased. We will reply as soon as possible, and approved refunds are paid back by bank transfer to the account you paid from.